Anonymous asked: A letter from a cast member, first and foremost we understand how much you or your child wants the item, but it is out of our hands, trust me we feel awful when we see your children's faces drop, so please be kind and don't make it worse by calling us names or losing your temper. Second we can only do so much when we do have the merchandise, we have put a limit and have stop taking holds- but still people are at the door shipment day and our 20 elsa dolls sell out in minutes,Please be patient
Thank you for this. I cannot stress this enough, guys! I know everyone is upset about the merch issue, but it is out of the cast members’ control, too! Be patient with this situation - being rude and angry won’t help any party involved.